The inability to hear audio playback, or experiencing abnormally low sound levels, while using the streaming service on a device constitutes a frustrating user experience. This can manifest as complete silence, or audio output significantly quieter than expected based on system volume settings and perceived norms.
Addressing such auditory issues is critical for maintaining user satisfaction and ensuring accessibility. A malfunctioning audio stream can lead to viewer disengagement and potentially result in lost subscriptions. Historically, problems with digital audio on streaming platforms have been traced to a combination of device-specific settings, software bugs within the application, or network connectivity fluctuations.