The phrase encapsulates a specific type of technical difficulty encountered when using a particular streaming device in conjunction with a popular subscription-based video service. These difficulties manifest as issues with the sound output, potentially including a complete lack of audio, distorted sound, or inconsistencies in volume levels. As an example, a user might experience normal audio functionality from the Roku device itself, but find that attempting to stream content via the Netflix application results in silence.
The significance of addressing this issue lies in ensuring an optimal viewing experience for consumers. Audio clarity is a critical component of entertainment, and its absence or degradation can severely detract from the intended experience. The convergence of streaming devices and on-demand video services is now a mainstream method for media consumption, making the resolution of such technical issues vital for maintaining customer satisfaction and the overall perceived value of these platforms. Historically, such audio problems could be attributed to a myriad of factors including hardware incompatibilities, software glitches, or network connectivity issues.